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Consulting Services

Flexible support for quality systems, analytics, product evaluation, technical reporting, and operational improvement.

Quality Systems & Operational Support

For teams that need support with quality programs, documentation, systems, metrics, audits, and process improvement.

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Services may include:

  • Quality system review and improvement

  • SOP, specification, and document support

  • Quality metrics and KPI development

  • Initial food safety inspections (US and international markets)

  • Food safety and defense documentation

  • Expertise with local health departments, state agencies & FDA

  • Dashboard, reporting, and Power BI support

  • Data review and reporting continuity

  • Root cause analysis and corrective action support

  • Process improvement and waste reduction

  • Audit preparation and quality documentation

  • Fractional quality or technical operations support

  • Mapping out processes from scratch

  • Upgrading paper-based systems to digital

  • Creating automated processes for manual bottlenecks

  • Custom audit creation based on important business KPIs

QA, Analytical, Sensory & Technical Advising

For teams that need specialized technical support with product quality, testing, evaluation, troubleshooting, or product performance.

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Services may include:

  • Product and sample evaluation

  • Analytical and physical testing support (pilot roasting)

  • Support creating & reviewing KPIs and product quality metrics

  • Sensory assessment and defect identification

  • Sensory panel creation and training of panelists

  • Statistical methods, processes, and handbooks for sensory testing

  • Quality risk review

  • Technical product reports

  • Method review and testing recommendations

  • Product performance evaluation

  • SME support in technical meetings

  • Advising for product development, launch, or improvements

  • Custom technical manuals and programs

  • CQV support for new or changing quality processes

  • Specification creation, development, adjustment based on process capability

  • OEE and process improvements

  • Mock audits: GFSI, food safety, ISO, etc.

  • End-to-end system creation and implementation​

  • Product, process, and specification audit design and execution

  • General or dedicated Certified Six Sigma Black Belt advising and support

Quality and Analytical Equipment Support

For teams needing help with industrial, benchtop, handheld and/or laboratory equipment.

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Services may include:​

  • Custom equipment manuals and programs

  • Calibration, verification and validation processes, documents, training, and proof of training for basic, intermediate, and expert users

  • CQV support for new or changing quality equipment

  • Conversion charts, measurement systems analysis, Gage R&R

  • Specification creation, development, adjustments for new or changing equipment

  • Comparing equipment types across suppliers with custom recommendations based on unique business needs and process constraints

  • Support for in-house lab setup (migrating from 3rd-party labs to in-house) and ISO methods and validation

  • Development or review of preventive maintenance schedules and processes for quality equipment

  • Support for simple and complex asset registries

  • Support connecting equipment to private servers, enterprise-wide user platforms, and dashboards

  • General Certified Quality Engineer advising and support​

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Equipment experience with:

  • Moisture analyzers [worked with USDA vendor of choice Dickey-John and TSI to create custom calibration models]

    • Capacitance​

    • Loss on Drying

    • NIR

  • Bulk density analyzers​

  • Optical sortation (size, shape, color, chemical markers)

    • Includes sorters based on color only

  • Foreign material for bulk grains and coffee de-pulping:​​

    • Fermentation tanks

    • De-pulping

    • Screens, shakers, sieves​

    • Aspiration

    • Bulk grain systems

    • Magnets and metal detection

    • X-ray

  • Spectrophotometers, colorimeters, &  color adjacent​

    • Multiple color spaces including CIELAB, Y x y, Hunterlab, SCAA Roast Coffee Color Index, Agtron Commercial and Gourmet, laser diode, and Neuhaus Neotec Colortest Number (CTn)

  • Gas composition analyzers​ and MAP

    • Oxygen, CO2, CO, N, and multimodality​

  • Leak detection for MAP products​

  • Tensile strength and compression​

  • Nitrogen purity, generation, and portable tanks

  • General physical and chemical analysis:

    • Density displacement​

    • Total dissolved solids

    • Viscosity

    • pH and Titratable Acidity (TA)

  • Grinders: all burr types, rollers, and blades/impact

    • Industrial, cafe, and consumer sizes​

  • Roasting equipment:​

    • Industrial to pilot to consumer drum roasters, fluid-bed, electric, electric-drum hybrid, and air-convection​

    • Afterburner, exhaust systems and ducting

    • Chaff cyclones and cooling systems

    • Quench (tank and tankless)

    • Gas: propane, natural gas, and conversions

  • Particle size analyzers

    • Laser (Malvern, Sympatec)​

    • Sieve stacks (ASTM)

  • Scale verifications

  • Packaging equipment:

    • Table-top to foot-powered to industrial systems​

    • Rollstock or prepared soft and hard packaging

    • Canning, bottling, and rigid packaging

  • Portable, benchtop and in-line equipment​

  • Conveyance (pneumatic, chain, cable, ramp, gravity, bucket)

Not sure which service category fits your project?

Pivot Consulting can help define the right scope based on the type of work, expected deliverables, timeline, and level of support needed.

Rates are provided as general guidance. Final pricing depends on scope, timeline, location, deliverables, meeting cadence, and level of support required. Travel, lodging, meals, and related expenses are not included unless specifically stated in the agreement.

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